Refund policy

Due to honey being heavy as well as the products that we sell are consumed and can be perishable, we cannot accept items that are opened or tampered with.   Therefore we don’t accept returns.   However, should an item be deemed incorrect, damaged or inconsumable due to an issue on our end we will gladly either refund it or provide a replacement at no cost to you.  

To be eligible for a refund or reship of the product(s), the item that you had purchased must be proven beyond reasonable doubt that an issue had occurred with in 48 hours of purchase.  

Exchanges will only be supported if it is within the timeframe mentioned above and the shipping costs are paid by the purchaser, unless otherwise agree upon.   Items must be as it was delivered and free of any tampering or damage.  

If your refund is supported beyond reasonable doubt, we will process it as quickly as possible and strive to send out a replacement at no cost to you.   If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we’ve approved your refund, please contact us at dave@zephyrbee.ca.

Damages and issues
Please inspect your order upon receiving it and contact us immediately if the item is damaged or if you receive the wrong item, so that we can reevaluate the issue and make it right.